1. Method and Legal Basis for Collecting Personal Data

Our company collects your personal data within the framework of the communication and business relationship established with our customers. Your personal data may be collected through:

Telephone calls (including voice recordings),
Contact and request forms on our website,
Physical or digital contracts, service forms, offers, and related documentation.

Personal data is collected based on the following legal grounds under KVKK:

Explicitly prescribed by law,
Necessary for the establishment or performance of a contract,
Legitimate interests of the data controller,
Necessary for the establishment, exercise, or protection of a right.

2. Categories of Personal Data Processed

The primary categories of personal data processed by our company include:

Identity Information: Name, Surname
Contact Information: Phone number, e-mail address, physical address
Customer Transaction Data: Call center voice recordings, request and complaint details, invoice information

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes in accordance with KVKK:

3.1. Provision of Contractual Services

Delivering sales, installation, setup, technical support, and after-sales services effectively and accurately.

3.2. Improving Service Quality

Monitoring call center performance, training employees, and enhancing service standards (voice recordings are used for these purposes).

3.3. Fulfilling Legal and Financial Obligations

Issuing invoices, maintaining statutory records, complying with tax regulations, and fulfilling other legal requirements.

3.4. Managing Requests and Complaints

Tracking all customer requests and complaints and managing related legal processes.

4. Transfer of Personal Data

Your personal data may be shared, only for the purposes listed above and in full compliance with KVKK, with the following parties:

4.1. Official Authorities

Courts, Public Prosecutor’s Offices, and other authorized governmental bodies upon lawful request.

4.2. Business Partners and Service Providers

Third-party service providers supporting our operational processes such as accounting, IT, and technical services.

5. Rights of the Data Subject

Under Article 11 of KVKK, you have the right to:

Learn whether your personal data is being processed,
Request information regarding such processing,
Request correction of incomplete or incorrect data,
Request deletion or destruction of your data in accordance with KVKK,
Request information on third parties to whom your data has been transferred.

To exercise these rights, you may submit a signed petition including your identity details:

By e-mail: kvkk@technosafe.com.tr